Help! My washing machine has developed a fault.

Most of us rely on our domestic appliances to provide us with the lifestyle we enjoy. It is their functionality and labour-saving features that mean we no longer need to spend hours every day cleaning clothes or cooking meals. Our appliances make running a home a pleasure rather than the chore it used to be in past generations. If you purchase a new appliance such as a refrigerator or washing machine you are often making a considerable investment and expect the new appliance to operate successfully for many years to make that investment worthwhile. The problem, of course, is that very often that doesn't happen. Washing machines, tumble dryers, and freezers can often fail long before you expect. The routine of regular use causes wear and tear on your appliances, and they often just stop working or they develop a persistent fault that makes them less effective or convenient to use.

If you discover a fault

When you first notice a fault on your appliance you have several options. You could simply ignore it and hope that it goes away, this rarely works but many people still try it! On a more practical level you could buy a new appliance. A new machine would certainly solve the problem but it could work out expensive if you replace your equipment the first time you notice a problem. The most practical solution is to arrange for a qualified technician to come in and make a repair. An experienced appliance technician should be able to look at your device and quickly identify and fix the problem, allowing you to minimise any disruption to your lifestyle.

Calling the technician

Calling in the repair company should be a straightforward procedure. Just make one call to the service company to book an appointment and then you can leave the rest to them. The repairman should be able to come to your home at a time that is convenient for you. Many servicing technicians are able to offer an emergency call-out option if the situation is particularly serious or if you really can't live without your appliance. The appliance repairman should be able to fix the fault on your freezer or washing machine without difficulty. If they do encounter complications, they will be able to explain the problem and ask you exactly what you would like to do next.

Once your appliance is fixed

When the technician has fixed your appliance, it can be tempting to think that there is nothing more to do, but that isn't always the right response. In many cases, washing machines and similar appliances develop faults that could be easily avoided if the appliance was being regularly serviced. While you have an expert in your home, you have a good opportunity to ask them about a regular servicing regime. Getting them to come in regularly and check over your appliances would probably work out considerably cheaper than calling them out to fix faults. A service inspection would be able to catch most faults before they become serious and prevent more significant damage being caused.